Tue. Feb 27th, 2024

Carter Schoenberg is an American Airways Platinum member who says he is by no means going to fly with the airline internationally once more.Carter Schoenberg/Mondadori Portfolio/Getty Photos

Carter Schoenberg is an AAdvantage Platinum member with American Airways.

In July, Schoenberg’s flight from Paris to Chicago was canceled, and he was rebooked on one other flight two days later.

Schoenberg swears he won’t ever fly American internationally once more.

This as-told-to story relies on a dialog with Carter Schoenberg, the vice chairman of a cybersecurity agency who’s an AAdvantage Platinum member with American Airways. It has been edited for size and readability.

American Airways was my favourite airline. In actual fact, I’ve flown with them tons of of occasions all through the US and overseas. I am additionally an AAdvantage Platinum member, which suggests I’ve spent virtually $100,000 flying with American. Over the course of twenty years, I’ve flown over 700,000 miles with the airline.

However after what befell this summer season, I’ll by no means fly American Airways internationally once more.

In July, I used to be in Paris to select up my 16-year-old daughter and convey her dwelling to Chicago. My daughter was attending a summer season school program in Paris. We have been scheduled to fly from Paris to Chicago with American Airways on July 29, however on the morning of our flight, I obtained a cancellation discover from the airline.

I frantically tried to name American’s customer support however could not get by way of to them. About 4 hours later, I obtained a textual content message from American that I used to be rebooked on one other flight. The catch? The flight was not scheduled for an additional two days.

Schoenberg was in Paris to deliver his daughter again dwelling to the US.Mustafa Yalcin/Anadolu Company/Getty Photos

I had no alternative however to ebook a keep at a lodge in Paris on the final minute, and paired with our meals, I ended up spending a complete of about $700 over the 2 days. The lodge reserving alone was $528. It was a distinct lodge from the place I had initially stayed, as that lodging was already absolutely booked. The web journey company Reserving.com says the common price of an evening’s keep at a four-star lodge in Paris is $322.

I ended up submitting a criticism with the Federal Commerce Fee and the US Division of Transportation as I by no means obtained compensation from American Airways. The airline instructed me they canceled the flight due to poor climate circumstances, however a number of studies indicated that many of the flights departed on schedule that day.

Climate studies additionally indicated there was no rain within the final 24 hours. It made me really feel as if the airline believed it was not their obligation to maintain passengers.

Schoenberg is a Platinum member with American.Daniel Slim/Getty Photos

I’ve flown United Airways, Delta Air Strains, and Southwest Airways, and I’ve by no means skilled something like this earlier than. The cancellation of our flight took a toll on my daughter, who was exhibiting indicators of tension in the course of the ordeal. I used to be scheduled to return to work — I am a vice chairman at a cybersecurity agency — on July 31 however needed to burn a day of paid day without work due to the rescheduled flight.

I consider that passengers ought to maintain airways accountable for not upholding their obligation to get us to our locations on time. I counsel passengers to take points with airways up with the FTC and DOT, particularly when airways refuse to supply sufficient assist throughout delays and cancellations. It is also necessary for passengers to be sure that they maintain all information and take screenshots of texts advising of delays or cancellations.

And as for American Airways, they simply misplaced a frequent worldwide flyer. Now, I refuse to ebook a ticket with American Airways, it doesn’t matter what — particularly after I’m touring overseas.

American Airways didn’t instantly reply to a request for remark from Insider despatched outdoors common workplace hours.

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